EEO Group has organized an online event in the framework of the European programme CULMED – Cultural Mediators in the postal sector (2018-1-ΕL01-KA202-047904) on July 29th. Within this day, several issues have been explored and discussed, such as the crucial role of civil society in migrants and refugees social inclusion, the importance of cultural meditation in social services efficiency, key competences (communicational, intercultural and civic) as a demand for adjustment in global changes and human resources practices for diversity skills in the workplace.